Guest Relations Trainee – Hospitality

Objective:

To manage and exceed guest expectations during their stay at AirBnB properties, ensuring a seamless experience that leads to a five-star rating and excellent organic feedback.

Key Responsibilities:

Pre-Check-In Phase:

• Communicate with guests to understand the objective of their trip and set expectations for the stay.
• Collect necessary guest identification and complete verification processes.
• Provide suggestions for cab or scooter rentals based on guest needs.
• Address early/late check-in requests and coordinate approvals.
• Confirm that the property is guest-ready by coordinating with housekeeping and maintenance teams.
• Share all relevant information with guests via WhatsApp, including:
• Location pin
• WiFi password
• House rules and instructions

Check-In Phase:

• Personally greet guests upon arrival to create a welcoming experience.
• Assist guests with parking and property entry.
• Conduct a property walkthrough to familiarize guests with all amenities and features.
• Provide tailored recommendations for dining, sightseeing, and activities based on guest preferences.
• Help guests finalize or adjust their itinerary to ensure an enjoyable stay.

Check-Out Phase:

• Coordinate with cleaning staff to schedule housekeeping immediately after check-out.
• Personally supervise housekeeping to ensure the property is guest-ready.
• Verify stock of cleaning supplies and ensure all necessary items (bedding, linen, toiletries) are replenished.
• Ensure the property is reset for the next guest, including:
• Changing lock codes (if applicable).
• Restocking food or beverages provided as part of the stay.
• Handle forgotten items by contacting the previous guest and arranging for return.
• Inspect the property for any breakages or missing items, and communicate with the guest to resolve issues.

Skills and Qualifications:

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Customer-centric mindset with the ability to anticipate guest needs.
• Problem-solving skills and ability to remain calm under pressure.
• Familiarity with local attractions, dining options, and transportation services.
• Basic proficiency with WhatsApp, Excel, and Word.
• Availability to work flexible hours, including weekends and holidays.

What is Offered:

• Hands-on training in guest relations and property management.
• Opportunities to develop customer service and hospitality skills.
• A friendly and supportive work environment.

This is a fantastic opportunity for someone passionate about hospitality and eager to learn the ins and outs of creating exceptional guest experiences.

Apply now to become a part of the team!

Location  North Goa.

For any further details please write to us on <sarita@samyojak.in >