Villa Operations Manager

Job Title: Villa Operations & Sales Manager (Female Candidates Only) – Casa Royale, Goa

About Us:

Casa Royale is a premium luxury villa offering an exclusive hospitality experience to select guests. We aim to blend personalised service, seamless operations, and luxury living. We are seeking a dynamic and experienced female candidate to manage villa operations, guest relations, and develop strategic sales partnerships.

Position Summary:

We are looking for a full-time Villa Operations & Sales Manager (Female) who will be responsible for managing the daily operations of the villa, maintaining the highest standards of guest experience, and proactively growing direct and agent-driven bookings. This role requires professionalism, organisational skills, guest-centric behaviour, and strong networking ability.

Key Responsibilities:

Villa Operations Management

• Oversee daily cleanliness, maintenance, and readiness of the villa for guests.
• Supervise housekeeping, kitchen, maintenance, and support staff.
• Conducted daily property checks and ensured all guest areas met high standards.
• Manage vendors for repairs, supply deliveries, laundry, pest control, and general maintenance.

Guest Relationship Management

• Personally welcome and assist guests from arrival to departure with warmth and professionalism.
• Handle all guest inquiries, concerns, and special requests during their stay.
• Ensure a seamless guest experience, maintaining high satisfaction levels and encouraging positive feedback.

Sales and Booking Growth

• Actively network with local travel agents, OTA partners, wedding planners, and corporate clients.
• Drive direct bookings by promoting the villa experience to local and regional partners.
• Coordinate villa site visits for agents and prospective clients.
• Track booking leads, agent partnerships, and sales conversions.

Administration and Reporting

• Manage villa inventory (linen, groceries, consumables, amenities) and petty cash expenses.
• Prepare weekly and monthly reports covering occupancy rates, revenue trends, guest feedback, and sales activities.

Required Qualifications:

Education:

• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or Tourism (preferred but not mandatory).

Experience:

• 2 to 5 years of experience in hospitality operations, villa management, hotel front office, sales, or guest relations.
• Prior experience in boutique hotels, luxury homestays, or villas preferred.

Skills:

• Strong communication skills in English; fluency in Hindi required; Konkani or Marathi preferred.
• Confident and polished guest interaction skills.
• Knowledge of OTA platforms like Airbnb, Booking.com, MakeMyTrip, and basic familiarity with Google Sheets and email management.
• Strong organisational skills with the ability to handle multiple responsibilities.
• Sales-minded approach to networking with agents and driving direct bookings.

Other Requirements:

• Professional grooming and hospitality etiquette are mandatory.
• Willingness to stay at or near the property (live-in option available).
• Ability to work flexible schedules, including weekends and holidays, based on villa occupancy.
• Responsible, trustworthy, and able to maintain confidentiality.

Compensation:

• Salary Range: ₹25,000 – ₹30,000 per month, based on experience and skill level.
• Incentives: Performance bonuses based on booking growth and guest satisfaction scores.

How to Apply:

Interested candidates may submit their updated resume along with a brief cover note explaining their relevant experience and why they are interested in working with Casa Royale.

Note: We are committed to creating a respectful, inclusive, and safe working environment. Only female candidates are considered for this role as part of creating a supportive residential work arrangement for the property.